Ordering

• There is no minimum order requirement.

• We sell our products to anyone who would like to order them.

• Generally orders are shipped within 24 hours, except when placed on a Saturday or major holiday.

• We suggest ordering six to eight weeks in advance of when you will need your parts.

• We do not accept backorders.
• Most of our parts are manufactured in-house; we order some of our hardware from outside companies.
• We do not accept COD orders.

• Saturdays and Sundays
• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

Orders placed on these days will be processed on the next business day.

• Dropouts, shims, and barrel nuts are the only items that are sold in pairs; everything else is sold individually.
• Half pairs of dropouts are available at sixty percent of retail price (not available for online purchase).
• We do not offer wholesale (industry) pricing, instead we offer blanket discounts based on total amount/value purchased on an annual basis; e-mail orders(at)paragonmachineworks.com for more information.
• Blanket discounts do not apply to clearance items.
• Prices are subject to change without notice.

• We strive to maintain a stock of all items.

• The length of time until they are available depends on:

  • Material availability

  • Machine availability

  • Demand for the product

• Receive an email by clicking on the "Notify me when this product is in stock" link on the product page.

  • You must be signed into your online account for this function to work.

• Clearance items are not available for back-order or re-order.

• We do not have a retail store but can accommodate pick-up orders between 8:30 am and 3:30 pm, Monday through Friday.

• We request that you:

  • Call in advance to make sure that someone is available to process your order.

  • Call in or email your order before you arrive.

  • Provide us with part numbers for the items you want to order.

  • Pay in advance with a credit card or bring exact change; we do not have any cash on hand

We accept all major credit cards, wire transfers, and Paypal.

To be put on terms you will need to:

• Complete, sign, and e-mail or mail a copy of our Credit Application Form to orders(at)paragonmachineworks.com
  • E-mail orders(at)paragonmachineworks.com for an application
• Have your line of credit approved by us
• Agree to take responsibility for all debts incurred

• E-mail a copy of your California Resale Certificate to orders(at)paragonmachineworks.com.
  • This is not the same as your Seller’s Permit.
• If you do not have an online account, set one up through our website.
• We will verify your tax exempt status and update your internal and online accounts.
• If you place an order prior to setting up a tax exempt account, you will be charged sales tax.
  • We are unable to refund sales tax once your order has been placed.
• We will send you e-mail confirmation once your accounts have been updated to tax exempt status.

• Notify us within thirty days of purchase and you will be sent the replacement parts at no charge.

• A return shipment label will be provided so that you can return any parts sent in error.

Due to fees charged by our payment processing companies, cancelled orders will be assessed a 15% processing fee.

• We will do our best to accommodate your request to combine orders if they are placed on the same day.
• Due to fees charged by our payment processing companies,  a 5% processing fee will be assessed.

• Products must be returned in original condition within 30 days of invoice date.

• A credit will be provided for items returned within 31 - 60 days of invoice date.

• No returns will be accepted:

  • After 60 days.

  • For products that have been previously installed.

  • On skewers.

• All returned products will be assessed a 15% restocking fee.

• Returns are not accepted on discontinued or clearance items unless there is a manufacturing defect and the part is not useable.

• When returning items:

  • Include a copy of your original packing slip or invoice.

  • Wrap the items carefully.

• Refunds will not be given for damaged or previously used items.

• Credits will be refunded through the original form of payment.

• Paragon Machine Works guarantees all work against defects in material and workmanship

• We are financially liable only for the cost of our product(s)

• In no event shall Paragon Machine Works be liable for incidental or consequential damage

• We are not liable for components that have been welded, brazed, soldered or modified in any way

• We try ensure that the information on our web site is correct, but we cannot be held responsible for typographical errors

  • We greatly appreciate being notified of incorrect information

• Product specifications and pricing are subject to change without notice