Shipping

• Shipping costs for e-mail and phone orders are based on the box dimensions, weight, and value, and cannot be determined until your order has been processed.
• We pack and insure your items so that they will arrive safely and are covered in case of loss or damage.
• We do not make a profit on shipping; we charge enough to cover insurance, packaging, and labor.
• We cannot accommodate requests to:
  • Combine separately placed orders.
  • Designate your shipment as a "gift" or to falsify invoices so that item costs appear lower.
  • Send your package using First Class Mail.

• Shipping options:

  • USPS

  • FedEx

• The delivery time frames that USPS gives are estimates only, and are not guaranteed.

• You will be emailed a tracking number once your shipment has been processed.

• We are not able to offer flat rate shipping because of the wide variation in weight, size, and value of our products.

Shipping options:

• • DHL

  • FedEx

• For any package that crosses the US border, the customer is responsible for:

  • Customs fees

  • Brokerage charges

  • Taxes

• We have no control over the cost or process of custom clearance; please address any concerns with your customs agency.

• Available only for domestic shipping, options include:

  • FedEx Overnight

  • FedEx 2 Day 

• Orders placed after 2 PM may not be processed until the following business day.

• Shipments are not processed on Saturdays, Sundays or major holidays.

• For optimal delivery, place your order before 2 PM on a Monday or Tuesday.

• If you have a FedEx or DHL account:

  • Provide us with your account number.

  • We will process the shipment through your account.

  • You do not need to arrange for a pick up.

• For alternate carriers:

  • We will give you the dimensions, weight, and value of your shipment.

  • Give your carrier this information and they will create a shipping label.

  • E-mail the shipping label to orders(at)paragonmachineworks.com.

  • We will let you know if you need to schedule a pick up.

• Saturdays and Sundays

• New Year's Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas

Orders placed on these days will be processed on the following business day.

General Information

To prevent your package from getting lost, please ensure that your shiping address is correct and that it is being delivered to a secure location.

Our Policy

1. We insure every package up to the maximum amount allowed by the carrier (see below).

2. If you do not want us to insure your package:

   • Let us know by e-mail;

   • Place your order by phone or e-mail;

   • Although we may be able to assist in filing a claim, you agree to accept all financial responsibility for your lost package.

1. We are not responsible for claims arising from an incorrect shipping address provided by the customer.

2. If Paragon provides an incorrect shipping address, we will attempt to redirect your package or if needed, send you a replacement.

3. If your package was damaged in transit:

   • Please e-mail us photos of the damaged container/parts.

   • Let us know if any parts are missing.

   • If it is determined to be our fault, we will refund your original form of payment for any missing or damaged parts.

4. We are not responsible for stolen packages.

Carrier Information

USPS and DHL:

1. Insurance claims are allowed for up to the maximum amount allowed by the carrier.
2. If you need your parts prior to the resolution of your claim, please place a new order.
3. If your claim is approved, we will refund the amount reimbursed to your original form of payment.

FedEx (all services):

1. FedEx DOES NOT offer insurance.

   • Note: This is why we require a signature for packages valued at greater than $100.

2. We will assist in filing a claim if your package is designated as lost and will request reimbursement for the full content value of your package.
3. If your claim is approved, we will refund the amount reimbursed to your original form of payment.

Process for Filing a Lost Package Claim

We cannot file a claim until 14+ business days after the date of shipment (not the date you place your order): 

1. Contact us by phone or e-mail so that we can assist in filing a trace on your package.

2. If your package has been delivered:

   • You must contact your local shipping office and file a claim; we are unable to file a claim at this point.

3. If your package has not been delivered:

   • We will assist you in filing a claim.